This program has the potential to move to a digital customer response channel –
email, chats, and SMS - with the potential for greater service revenue.
• Respond to incoming contacts from customers in a professional and efficient manner.
• Maintain knowledge and ability to articulate the Coach brand, products, policies, and
procedures effectively.
• Drive sales by offering to place orders and suggest complementary items based on
customer needs and preferences.
• Mitigate customer escalations through effective decision-making and problem-solving
skills.
• Leverage multiple systems and tools to handle customer contacts effectively.
• Simultaneously handle multiple tasks including contact handling and data processing.
• Passion for working within a group environment that delivers exceptional customer
experiences.
• Demonstrated customer service skills, preferably in a retail and/or contact center
environment.
• Effective decision-making, problem-solving, and follow-up skills.
• Excellent verbal and written business communication skills.
• Ability to multi-task in a fast-paced environment and handle shifting priorities.
• Strong attention to detail.
• Intermediate computer skills, including proficiency in Windows navigation and MS
Office.
• Luxury retail experience